Submit Your Request:
To initiate a refund, please email Poetradehub@gmail.com or reach out via our 24/7 live chat on the website with your refund request.

• Verification:
• Once we receive your request, please allow some time for us to verify your order.
• Refund Processing:
• If your situation qualifies for a refund, we will process it as soon as possible. The time required to issue the refund may vary depending on your payment method.

You can request a refund if your order meets any of the following conditions:

1. Order Delays:
2. If POEtradehub made an error that caused your order to not be completed on time.
3. Technical Issues:
4. If an unexpected operational failure occurred during the transaction.
5. Inventory Shortage:
6. If there is a shortage in inventory preventing the fulfillment of your order.

• Before Completion:
• You may request a refund anytime before your order is completed, with no conditions, as long as the product has not been delivered yet.
• Risk Assessment:
• If your personal information does not match the details on the original bank transaction, your order will be flagged as high-risk, and additional verification may be required.
• POEtradehub's Discretion:
• POEtradehub reserves the right to interpret and modify the Refund Policy at any time.